As we continue to monitor COVID-19, we wanted to share our business continuity plans in the coming weeks.
Aquicore is a leading provider of energy and facilities optimization technology, and we are proud to support over 850 buildings nationally and internationally. The health and safety of our community is our top priority, and we are dedicated to maintaining the same level of service you are accustomed to.
Our Platform and Support Teams Remain Available
We expect to continue delivery of our services. Our engineering teams will be vigilant to maintain a highly-available software for you, and our customer success teams will be accessible via email, phone, and video conferencing. If you need help in any way, please contact your Client Services Specialist, Building Systems Engineer, or email@example.com.
Working From Home?
We understand that many of you may soon be working from home, and will therefore be relying more on the Aquicore platform to remotely monitor your buildings and equipment. We are ready to provide additional training and to partner with you to establish new alerting so you feel confident in your visibility into your buildings. We are also happy to consult with you to develop new optimization strategies. Please contact your Client Services Specialist or firstname.lastname@example.org and we will be happy to answer questions.
In-Progress Installation Projects
At this time, we see no impact to our current schedule of installations, and site visits will continue as planned. We are taking additional precautions to ensure that we adhere to stringent health and safety guidelines, and will notify you immediately should conditions change.
We are grateful for your continued partnership and the opportunity to support you in the operation of your buildings. We will be keeping a close eye on the situation as it develops and will not hesitate to get back in touch with additional updates. We hope that you, your colleagues and families stay safe and healthy.